Getting Help

Call us for Free Independent Confidential Advice - 01442 891122 - Monday to Friday 8.30am to 6pm


If you need help or advice on any matter related to your employment then Advance is here to support our members. We have a Members only  helpline team  who are trained to help  members in a range of situations at work. They can help you to interpret policy and provide practical solutions to help resolve most issues.

They are supported by a team of highly trained consultants who provide more detailed guidance in more complex cases or where face to face represetnative is needed, such as a disciplinary hearing or grievance. 

We also are the only trade union where the general secretary, Linda Rolph runs a weekly evening confidential surgery each Thursday from 8pm to 10pm.  If you wish to discuss any matter with Linda, from general feedback to any specific work concerns Linda is available to take calls on 07850742340.  All calls, like those to the helpline are fully confidential.

We also have a network of Area Representatives who are available for you to talk to  to hear your views on working life at Santander and Geoban in general.

Advance Consultants work for  the Union and provide a dedicated resource for helping individual members. The consultants are trained to represent members at hearings called for disciplinary, performance or Attendance  purposes and to support members in pursuing grievances, including discrimrination and harassment cases. You can speak to an Consultant in total confidence; they will listen to your concerns and provide advice and suggestions on how to deal with your concerns. They will not contact anyone at Santander to discuss your issues unless you ask them to.

 If you have a hearing your Consultant  will support you before, during and after your hearing. They will ensure that your hearing is conducted fairly and in accordance with agreed procedures and that you are given a full opportunity to state your case to the person conducting the hearing. With their knowledge of previous cases, our Consultants can also ensure that any decision reached at a hearing is consistent with decisions given in the past.

Our Consultants  have full rights of representation at hearings and so can speak on your behalf and address the hearing. They’ll talk you through what to expect before a hearing and help you assess the implications of any decisions. If necessary they’ll help you submit an appeal.


Area Representatives

Sometimes your Area Representative  will be your first port of call if you need help from the Union. They will be based within your Region/Division  or in or near your department, so they are easy to contact and meet. Your Area representative can put forward your views on issues at work to at various meetings with the business and to  the Union’s negotiating team and give you general advice on how to seek further help from the union.

To find out who your local  Representative is  click here


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