Advance has a confidential helpline, which answers calls from our members on all aspects of their working life. We have compiled a list of frequently asked questions which our helpline team answer. Our members focus on different areas of their working life as the year progresses: Let us know if there is a particular topic or issue which you would like to be included in this section.

I have heard that the company is changing the Job Security Agreement. Is this true?

I have been asked by my Regional Manager to move branches. Can they do this and can I refuse?

I am a part-time CSA and my manager has just told me that they want me to change my hours. Can they do this?

I have been asked by my manager to work every Saturday. Can they do that?

I have been told by my BM that I have to stay to do late-night call-outs. Can I be compelled to do this?

I have been given a letter inviting me to attend an Attendance hearing. What should I do?

I have just had my half-year appraisal and I was rated CP (Close to Successful Performance). What do this mean for me and can I appeal?