Representation at Hearings


As a member of Advance, you have the right to be represented at a formal disciplinary, or grievance hearing by an Advance Consultant.

Should you find yourself in a disciplinary situation, which unfortunately many employees do, it's important to know how to find access advice, guidance and representation. 

If you are required to attend a formal hearing, it is important that you contact us immediately to arrange representation. Please call us on 01442 891122

You will be entitled to represetnation if you have paid at least three months subscription however if you have just joined, we can give you telephone advise– so it’s still important that you call us for help.

The Benefits of Representation

We will support you before, during and after the hearing. We will explain the process to you and tell you what to expect and how to prepare in the most effective way.

We have a detailed knowledge of the companies’ procedures and can ensure that the hearing is run properly and that you are being treated fairly.

We can speak on your behalf and help to make sure that you have covered all the important issues. We can also ask questions and challenge the investigating manager and Chair, to ensure that they have considered everything fairly.

We have a good knowledge of Santander UK and San Ops procedures and an understanding of employment law. This can be useful in making sure that the person chairing the hearing has all the information they need to make a fair decision.

We will be aware of any precedents and principles, set by the business and can ensure the Chair is informed of these, before making a decision.

We cannot guarantee what the outcome of the hearing will be, but we can make sure that any decision takes all the relevant circumstances into account.

After the hearing, we can advise you of any further action you may need to take, for example, how to appeal.

In a few and exceptional circumstances, and at the absolute discretion of the General Secretary, we may consult with the Union’s solicitors, if we feel that a legal view would be beneficial to your case.

Finally, we will provide moral support throughout the process. Sometimes, it can be helpful to chat with someone in confidence and talk things through. Everything you tell us will be in confidential.

Who will represent me?

The Union has a designated team of Consultants, who are trained to represent union members at hearings.

We will allocate the person best able to help you based on experience and geography.  Our helpline team will assist with arrangements.

When should I have representation?

We recommend that you have representation at all formal hearings. 

What should I do if I’m called to a hearing?

Your employer will give you written notice of the requirement to attend a hearing – at least 7 days in advance of the hearing. You should call us on 01442 891122 immediately so that we can arrange for a consultant to represent you. On occassion the meeting may need to be postponed.

Representation is free for all qualifying Advance members.

The right to postpone a hearing.

Occasionally we may not have a consultant available on the date of your hearing. In such circumstances, you have the statutory right to postpone the date of the hearing and to propose an alternative time (Employment Relations Act 1999 – Section 10(4)). The alternative time must be reasonable, but we will work with the business to arrange your representation.

It can be tempting to agree to go ahead with the hearing without representation –  However, we strongly recommend that you exercise your right to postpone the hearing, to enable a consultant to represent you.

If you have a problem with postponing the hearing or if your manager insists on going ahead, please contact us on 01442 891122 and we will ensure we take steps to address this and get you the representation you are legally entitled to.


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