Supporting You


Call us for Free Independent Confidential Advice - 01442 891122 - Monday to Friday 8.30am to 5 pm


If you need help or advice on any matter related to your employment, Advance is here to support our members. We have a Member-only helpline team who are trained to help members in a range of situations at work. They can help you to interpret policy and provide practical solutions to help resolve most issues.

They are supported by a team of highly trained Consultants who provide more detailed guidance in more complex cases, where face to face representation is needed, such as a disciplinary hearing, or grievance. 

We also are the only trade union where the General Secretary, Linda Rolph, runs a weekly evening confidential surgery, each Thursday from 8 pm to 10 pm.  If you wish to discuss any matter with Linda, from general feedback to any specific work concerns, Linda is available to take calls on 07850742340.  All calls are confidential.

We also have a network of Area Representatives, who are available for you to talk to and hear your views on working life at Santander UK and its subsidiaries.

Advance Consultants work for the Union and provide a dedicated resource for helping individual members. The Consultants are trained to represent members at hearings, such as disciplinary, performance or Attendance meetings. They also support and represent members in pursuing grievances, including discrimination and harassment cases. You can speak to a Consultant in total confidence; they will listen to your concerns and provide advice and suggestions on how to deal with your situation. They will not contact anyone at Santander to discuss your issues unless you ask them to.

 If you have a hearing, your Consultant will support you before, during and after your hearing. They will ensure that your hearing is conducted fairly and in accordance with agreed procedures and that you are given a full opportunity to state your case to the person conducting the hearing. With their knowledge of previous cases, our Consultants can also ensure that any decision reached a hearing, is consistent with decisions given in the past.

Our Consultants have full rights of representation at hearings and can speak on your behalf to address the hearing. They will talk you through what you can expect before a hearing and help assess the implications of any decisions. If necessary. they will help you submit an appeal.


Area Representatives

At times your Area Representative will be your first port of call if you need help from the Union. They will be based within your Region/Division, in or near your department, therefore easy to contact. Your Area Representative can put forward your views on issues at work, at various meetings with the business and to the Union’s negotiating team and give you general advice on how to seek further help from the union.

To find out who your local Representative please  click here



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