Member News

An update from Advance following the recent lockdown and childcare challenges.

update on how the change to Government guidance impact staff working at Santander from 5 November 2020

Advance met with senior management to clarify the approach to opening hours across the banks branch network from 5 Nov 2020

Following recent inceases in levels of Coronavirus, Advance met with the head of Branch Interactions agreed points to be followed by Regional Managers to support staff whilst there is increased vigilance in areas of high or very high risk and our members continue to work. This will help us all stay safe.

To all Advance Representatives,                                                                      

An update on proposed opening times and test and learn being completed in the bank's branch network.

There are some changes proposed in customer interactions. See the members area for details.

Statement to Members as required under the Trade Union and
Labour Relations (Consolidation) Act 1992 (Amended)
Year ended 31 December 2019

You may be aware that managers in Branch Interactions (formerly Retail) and Customer Interactions Contact Centres (CICC) have received a communication from Adam Bishop and Colin Webb respectively, advising them of the need to carry out one-to-one discussions over the phone with people who are currently not able to work, including those who are vulnerable, shielded, shielding their family members and managing childcare issues. T

Minutes from a meeting between senior Advance officials, local representatives with the Area director and other senior management