There are some changes proposed in customer interactions. See the members area for details.
Statement to Members as required under the Trade Union and
Labour Relations (Consolidation) Act 1992 (Amended)
Year ended 31 December 2019
You may be aware that managers in Branch Interactions (formerly Retail) and Customer Interactions Contact Centres (CICC) have received a communication from Adam Bishop and Colin Webb respectively, advising them of the need to carry out one-to-one discussions over the phone with people who are currently not able to work, including those who are vulnerable, shielded, shielding their family members and managing childcare issues. T
Minutes from a meeting between senior Advance officials, local representatives with the Area director and other senior management
Minutes of a formal meeting between the Executive and Senior Management of Mortgage Division with Senior officials and representatives from Mortgage Division.
Full details of members survey on returning to the workplace
Draft of Union audited Accounts for 2019
You will recall from our recent communication on 21 April that Advance was actively campaigning for a financial reward for all customer-facing staff and for those who deal with customers directly by telephone, in recognition of the exceptional challenges that they have had to deal with for their customers during these unique times.
Please see attached a letter received on behalf of all bank staff from HM Treasury.
The latest news on matters we have raised with Senior Management to support you at work, or at home if you are unable to attend work.