Keeping your personal information accurate may seem like a small administrative task, but it plays a vital role in your safety, your well-being, and the support you receive both from Santander and from Advance Union. When details are missing or outdated, it can create delays, confusion, or even prevent important support from reaching you.

Here’s why keeping everything up to date is so important—and how it protects you.

Update Your Details with Santander

Santander needs accurate information to support you in your day‑to‑day role, during emergencies, and in key situations that affect your employment.  You can update this information on their HR system WorkDay.

1. In case of an emergency

If something happens at work—such as a medical issue or an accident—Santander must be able to reach your next‑of‑kin or emergency contact quickly.
Example:
If your emergency contact has changed number, Santander may struggle to reach the right person during a critical moment, causing stress and delays.

2. For important HR and payroll notifications

If Santander can’t reach you via your correct phone number or email, you could miss vital updates.Examples:

• A change to payroll that requires your confirmation
• If you were off sick or on Maternity leave pay slips

Missing these communications can cause unnecessary complications or delays in resolving issues.

3. For wellbeing and safety updates

If there is an urgent health & safety warning, severe weather disruption, or building‑related issue, Santander must be able to contact you quickly (in a business continuity cascdade).

Example:
Colleagues have missed urgent early‑morning notifications such as a site is closed,  because their personal phone numbers were no longer valid.

4. For workplace continuity

Accurate information helps managers support you properly and ensures you receive the correct organisational communications.

Updating your details takes only a couple of minutes, but it ensures the right people can contact you when it matters most.

Update Your Contact Information with Advance Union

It’s equally important that Advance Union has your up‑to‑date details so we can support you effectively, especially when you need help fast.

1. For casework support

If you ever need union support for a workplace issue, we must be able to reach you quickly and securely.
Example:
If a caseworker needs urgent clarification before a meeting, but your number is outdated, delays could affect the outcome or slow down progress.

2. To receive important updates

We regularly send out guidance, news, and updates about workplace changes, support, and rights.

Example:

If you’ve changed your email address, you may miss information about:

• Policy changes
• Job security updates
• New support services
• Training opportunities
• Ballots or member meetings

3. To ensure your membership is protected

If we can’t contact you, it becomes harder to assist with:

• Membership issues
• Direct debits
• Changes to your workplace or role
• Support before important meetings

Being contactable ensures your membership works for you when you need it most.

You can update your contract information via our website members area www.advance-union.org or of course our office 01442 9891122

Examples of When Outdated Information Has Caused Problems

These are common, real‑world situations:

• A member was taken ill at work, but their emergency contact details were three years out of date, delaying contact with family.
• A caseworker was unable to reach a member before a meeting with management, as the phone number on file had changed.
• Members transferred to a new branch or department but didn’t inform the union, causing confusion when support was needed.

These issues are completely avoidable with up‑to‑date records.

A Small Update That Makes a Big Difference

Keeping your information current ensures:

✔ You can be contacted in an emergency
✔ Important HR or payroll messages reach you
✔ You receive union support without delay
✔ You stay informed about workplace and union updates
✔ Your safety and well-being are protected

If any of your details have changed recently—phone number, address, next‑of‑kin, or email—please take a moment to update both Santander’s systems and your information with Advance Union.

If you’re unsure how to update your details or would like help, we’re here to assist.