Jim has been a member of Advance union since he joined Abbey back in 2001 and became a Rep in 2003. Since then he has held a number of positions within Advance, starting as a local rep before being elected to the National Executive Committee (NEC) and later becoming the Chair of the NEC. At the time the bank acquired B&B,  UBAC (B&B union) merged with Advance and he was brought on to Linda’s full-time team as a caseworker and later become Assistant General Secretary before winning an election to be the General Secretary of Advance in July 2024.

The reasons he became a rep in the first place are still as relevant today as they were all those years ago, to work hard to ensure that people are treated fairly and with dignity, while at work and in accordance with our agreed policies and procedures,  to help grow Advance and to actively promote Advance’s core values.

He is proud of the contribution Advance has made to people’s pay and conditions, in particular, the work Advance did to develop the Pay Progression Scheme as well as leading the way both in banking and Trade Unions with our affiliation to the Living  Wage Foundation.

Away from work he is happily married to Clare and has a son, Jack. He is a supporter of Millwall F.C, a keen gamer as well as an avid cyclist.

Keith grew up in a mining village in South Yorkshire and felt first-hand the impact of the miners’ strike in 1984, as the pit where it started is 1 mile from his home. Whilst he can recognise that both sides had their faults in the dispute, the fellowship and community support showed him the power of unions when looking after their workers and each other.

He has always been a long-time campaigner on equality and green issues, locally and nationally. He joined Abbey National in 1998 and immediately became a member of Advance (then ANSA). He has worked in various roles at Advance since 2003, from workplace representative to National executive, and has been a full-time consultant for over 12 years before forming and supporting Jim, who was successfully elected in 2024 and now proudly serves as his Deputy.

Keith is an advocate for partnership working. Whilst we accept we have common goals, as an independent trade union, acting in the interests of our members individually and collectively helps ensure we look after the interests of the workers, and this will always be our priority. However, as a union looking after our members, we can’t ignore that it remains a factor we must work with to ensure the company remains prosperous and maintains job security.

Outside of work, he supports Sheffield Steelers (an ice hockey team), one of the leading UK teams,s with crowds of 8,000 to many games. He knows they are still a relative amateur compared to the big boys in the NHL.

Graham has spent many years in marketing and communications, primarily in defence, aerospace, aviation, IT distribution and trade association organisations. With over 20 years of experience, Graham is focused on delivering exceptional communications to Advance members. He brings a wealth of knowledge and expertise to the team to help drive forward the union’s marketing and communication strategy.

Away from work Graham is married to Marie and has a daughter and son. A keen yet frustrated West Ham supporter, he attends to cheer the Irons on when he can. A lifelong cricketer, Level 2 coach and Essex stalwart, Graham somehow finds the time to enjoy mountain biking, Golf (+12 handicap) and DJ’ing..

Roberta has been involved with Advance for over 20 years.  She has held various positions including local representative, national representative as well as vice-chair of the NEC.  She is now a full-time consultant supporting members with various meetings and hearings inside Northern Ireland and Scotland.   She was previously based at the Belfast Mays Meadows site and worked as a Team manager inside the mortgage division. “I believe in being available to support and improve the working lives of our members and being a specific point of contact for members in contact sites and branches in Scotland and Northern Ireland”

Steve spent 18 years in the branch network and feels genuinely grateful for the opportunities and experiences that have shaped his journey with Advance. He has been privileged to serve in a variety of roles, including local representative, Health, Safety and Wellbeing representative, NEC representative, and Senior Caseworker—each providing valuable insight into members’ strength and dedication.

In his new role, Steve is focused on helping the union continue to grow, listen, and lead with purpose. He remains thankful to everyone he has worked alongside and is proud to continue contributing to the collective voice that makes Advance stronger.

Gerry has worked for Advance for over ten years and has a broad knowledge of employment law and Santander policy, which will help our frontline services dealing with members.

He is also responsible for coordinating and organising meetings of Advance trustees accountable for decisions relating to Advance assets.

“The member is at the centre of everything that I do. Whether it is representing them at hearings, attending meetings with senior management, my focus is on how the needs of the member can be best served”.

Before joining the union, Alex worked in the National Probation Service, where he developed a real passion for helping people through difficult situations and ensuring they feel supported. He really enjoys being part of a team that’s here to make a difference every day. Outside of work, he is a big reader and a massive football fan; Arsenal through and through (which comes with its emotional challenges!). He likes to think that a good sense of humour and a bit of kindness can go a long way, whether it’s on the phones or off them, and he looks forward to meeting and helping all our members!

She deals with direct debits, payments and membership applications.  The central part of her role, however, is to work on the helpline giving advice and support to Members.

She says she loves her job because she is helping people in difficult situations in their working environment.