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Help us improve the member experience and share feedback.

For the Union to continue to offer a first class professional service, we would like to hear your feedback on our current member experience when dealing with a rep.  This is your union we will use this to help improve the quality of services to other members.

Representative Survey

Name
Overall How Would you rate your representative?(Required)
Strongly disagreeDisagreeNeutralAgreeStrongly agree
Your rep should agree appropriate contact. This will vary depending on how long your case goes on for.
Strongly disagreeDisagreeNeutralAgreeStrongly agree
Reps should show empathy and explain how to make the best out of a situation
Strongly disagreeDisagreeNeutralAgreeStrongly agree
My rep explained the process clearly and I was confident in their advice.Reps aim to get a fair outcome given the facts, evidence and circumstances. They should explain all conseqences and how to move forward and obtain other types of support.
Much better than expectedBetter than ExpectedAs expectedWorse than ExpectedMuch worse than expected
How satisfied are you with the outcome of your case?
Is there anything else you would like to share about the support you received?
Would you be willing to share this story to help us promote AU (with your name)